Talent.com
Relocate to Malta Service Delivery Manager (Consulting / Big4)

Relocate to Malta Service Delivery Manager (Consulting / Big4)

Black Pen RecruitmentAccra, Greater Accra Region, Ghana
30+ days ago
Job description

Our client’s Microsoft Business Solutions team is a Microsoft Gold Partner and leader in Microsoft software implementations for medium to large organisations, providing their clients with the ability to keep up with the ever-changing digital world by implementing Microsoft’s Enterprise Resource Planning (ERP) and Customer Engagement (CE) software from the Microsoft Dynamics 365 (D365) software line. As they continue to grow and strengthen their support and managed services offerings, they are seeking an experienced Service Delivery Manager to join their team.

Job Type : Full Time

Work Place : Onsite

Location : Malta, Europe (Relocate to Malta)

Relocation : VISA & Relocation Package Included

Requirements

  • Minimum of 7 years’ service delivery management experience working within an IT Support / Managed Services environment
  • Good communication skills and an excellent command of English language
  • Strong customer focus with the ability to operate at all contact levels including senior manager / director level
  • Demonstrable problem-solving skills
  • Strong commercial acumen, with the ability to identify and effectively communicate commercial opportunities and issues
  • Organised and delivery focused, strong planning skills and process driven
  • Superior time-management skills along with strong sense of urgency
  • People orientated, with team lead qualities, with experience of influencing and impacting leadership communities at varying levels
  • Able to work independently with minimal direction
  • ITIL certified

Responsibilities

  • Provide end to end ownership of customer service contracts
  • Building relationships with customers to ensure renewals year on year of managed service contracts
  • Financial Responsibilities for the commercial elements of the customer service contracts
  • Work across our ITIL based services, incident, problem, change and release management processes to make sure that excellent customer experience is always delivered
  • Coordinate effort and liaise between onshore, nearshore and offshore teams
  • Ensure that an excellent service is being consistently delivered, and end customers always receive the contracted services
  • Ensure effective management and process controls are in place, and escalation is effective where necessary
  • Act as a point of contact and escalation for contracted end customers
  • Track performance of services and prepare reporting on SLAs & KPIs
  • Produce regular management reports for customers and attend review meetings
  • Provide analysis, feedback and actions based on trends, root cause analysis and other reports
  • Manage service improvement plans, inclusive of formalised creation and ownership with end customers
  • Working as a team to make sure continual improvement of our service
  • The Employee is required to follow our client’s Information Security Policies (ISP and ISMP) at all times
  • Microsoft Business Solutions Overview

    Your long-term future is every bit as important to our client as it is to you. That’s why their aim is to give you experiences that will stay with you for a lifetime. Whether it’s great training and development, mobility opportunities or corporate responsibility volunteering activities – you’ll gain a wealth of experiences on which to build a rewarding career. Our client is a firm that encourages you to be yourself, values your contribution, and inspires you to act as a role model, always focused on doing the right thing for each other, their clients, and their communities.

    This sets out all the different ways you’ll be rewarded at the firm. Among other things, you can benefit from honest conversations about your career as well as a range of other rewards. In all these ways and more, they have created an environment that can bring out the best in you.

    #Bethechange and #makethechange. Join our client’s talented, successful team and make the leap into the future.

    Don’t worry, our client knows that relocation can be a challenge, which is why they have an extremely supportive onboarding team to help you throughout this process! - They provide relocation support for you and your family. Our client is looking forward to meeting you and seeing you grow.

    Create a job alert for this search

    Manager • Accra, Greater Accra Region, Ghana

    Related jobs
    • Promoted
    Sale And Marketing Manager

    Sale And Marketing Manager

    Ahenenanahene Ansong foundationAccra
    Eskel Group of Companies is seeking a highly motivated and results-driven Sales and Marketing Manager to join their team. The ideal candidate will have experience in social networking and be able to...Show moreLast updated: 30+ days ago
    Business Development Manager - Ghana

    Business Development Manager - Ghana

    MamoruAccra, Accra, GH
    Quick Apply
    Mamoru redefines traditional financial services through cutting-edge technology.We recognized the need for advanced and efficient financial solutions that could keep up with the rapidly evolving fi...Show moreLast updated: 11 days ago
    • Promoted
    Transport / fleet officer

    Transport / fleet officer

    360 Gv Groupaccra
    We’re Hiring – Fleet & Transport Officer We seek a highly organized and detail-oriented Fleet & Transport Officer to join our Distribution team. The successful candidate will play a vital role in m...Show moreLast updated: 30+ days ago
    • Promoted
    Systems and Cloud Infrastructure Engineer

    Systems and Cloud Infrastructure Engineer

    REPUTABLE COMPANYAccra
    A Ghanaian Fintech Company is seeking a highly skilled Systems and Cloud Infrastructure Engineer to manage and secure our hybrid infrastructure across on-premise environments and cloud platforms (A...Show moreLast updated: 20 days ago
    Lead Generation Specialist

    Lead Generation Specialist

    RM Staffing B.V.Accra, AA, GH
    Market Research & Client Targeting.Conduct targeted research to identify potential clients globally.Use LinkedIn, CRM tools, and public databases to build lists of qualified prospects.Understan...Show moreLast updated: 30+ days ago
    Full Stack Engineer (Contract)

    Full Stack Engineer (Contract)

    bigsparkAccra, Greater Accra Region, Ghana
    Quick Apply
    Full Stack Engineer - Ghana - 3 month contract.UK based consultancy delivering next level data platforms and solutions with a focus on exciting technologies including Apache Spark, Apache Kafka and...Show moreLast updated: 2 days ago
    • Promoted
    Operation Manager

    Operation Manager

    DXN Ghana LtdAccra
    Operations Manager to oversee daily logistics, warehouse coordination, distributor servicing, and office efficiency.This is a leadership role suited for someone who thrives in a fast-paced environm...Show moreLast updated: 3 days ago
    • Promoted
    Sale And Marketing

    Sale And Marketing

    ESKEL GROUP OF COMPANIESAccra
    Eskel Group of Companies is seeking a Sales and Marketing Manager to join their team.While there isn't a specific job posting for a Marketing Officer, the Sales and Marketing Manager role may invol...Show moreLast updated: 30+ days ago
    • Promoted
    Driver

    Driver

    UMBRELLA ROOFING SYSTEMSAfienya
    Have a minimum of class B drivers license 2.Should be living around Afienya and its environs 3.Must have a positive attitude towards work and colleagues 4. Must have a minimum of Class B drivers lic...Show moreLast updated: 14 days ago
    • Promoted
    Hiring Drivers

    Hiring Drivers

    Ahenenanahene Ansong foundationLabadi
    Join Our Team : Eskel Car Rental Driver Wanted" Eskel Car Rental is seeking a reliable and experienced Driver to join our team! As a Driver, you will be responsible for safely transporting clients ...Show moreLast updated: 5 days ago
    • Promoted
    Hiring Transport Office

    Hiring Transport Office

    ESKEL GROUPLabadi
    Eskel Car Rentals is Hiring – Transport Officer Eskel Car Rentals and Logistics, one of Ghana’s trusted names in car rental and transport solutions, is seeking a dedicated and experienced Transport...Show moreLast updated: 2 days ago
    • Promoted
    Client Service Executive

    Client Service Executive

    Marketing Support Consultancy Ltd.Abofu, Achimota
    Job Summary : The Business Development Executive is responsible for identifying and securing new business opportunities, building and maintaining strong client relationships and ensuring exceptional...Show moreLast updated: 30+ days ago
    TECHNICAL SALES EXECUTIVE-HOME & PERSONAL CARE (HPC)

    TECHNICAL SALES EXECUTIVE-HOME & PERSONAL CARE (HPC)

    SOLEVOTema, Greater Accra Region, GH
    Quick Apply
    Join Solevo : Empowering Progress Across Africa.At Solevo, we connect communities and industries with the solutions they need to grow, thrive, and transform. From supporting agricultural self-suffici...Show moreLast updated: 30+ days ago
    • Promoted
    Sale and Marketing Manager

    Sale and Marketing Manager

    ESKEL GROUP OF COMPANIESAccra
    Eskel Group of Companies is seeking a highly motivated and results-driven Sales and Marketing Manager to join their team. The ideal candidate will have experience in social networking and be able to...Show moreLast updated: 30+ days ago
    • Promoted
    Hiring Truck and Coaster Driver within Osu, Spintex, labadi, Tema

    Hiring Truck and Coaster Driver within Osu, Spintex, labadi, Tema

    Ahenenanahene Ansong foundationTema
    Eskel Car Rental is hiring a Coaster Bus and Truck Driver in Accra, Ghana.Here are the details : Job Requirements : - Valid Driver's License : Class BA or higher - Experience : Truck driving and unlo...Show moreLast updated: 4 days ago
    • Promoted
    Hiring Transport officer

    Hiring Transport officer

    ESKEL GROUP OF COMPANIESAccra
    We are seeking an experienced transportation officer to manage and coordinate transportation operations efficiently.The ideal candidate will have in-depth knowledge of transportation regulations, l...Show moreLast updated: 10 days ago