Medicine Counter Assistant
Medicalcare ghana
Medical & Pharmaceutical
Accra & Tema Region Full Time
Healthcare ₵ Confidential
2 weeks ago
Job Summary
A Medical Counter Assistant is a vital member of a healthcare team, responsible for providing excellent customer service and support at the front-line of a pharmacy, medical facility or warehouse. They play a critical role in ensuring smooth operations and efficient patient care by assisting patients, managing prescriptions, and maintaining a well-organized and welcoming environment.
- Minimum Qualification : Degree
- Experience Level : Mid level
- Experience Length : 3 years
Job Description / Requirements
Key Responsibilities :
Greet customers, patients and visitors in a friendly and professional manner.Answer inquiries, provide general information, and guide patients to appropriate departments or services.Assist patients in locating over-the-counter medications and healthcare products.Receive and process prescription orders from patients, ensuring accuracy and adherence to legal regulations.Dispense medications and verify dosage instructions as directed by licensed pharmacists or medical professionals.Maintain proper records of prescription orders, ensuring confidentiality and data accuracy.Monitor stock levels of medications, medical supplies, and over-the-counter products.Receive and unpack deliveries, checking for accuracy and proper storage conditions.Assist in regular inventory audits and restocking to ensure product availability.Provide excellent customer service by addressing patient concerns, answering questions, and offering product recommendations.Handle complaints and resolve issues in a professional and courteous manner.Offer guidance on the proper usage of medications and healthcare products.Process transactions accurately using the designated point-of-sale (POS) system.Handle cash, credit, and electronic payments, ensuring correct pricing and change.Reconcile cash registers at the beginning and end of each shift.Maintain accurate and up-to-date records of patient interactions, prescription transactions, and inventory levels.Generate necessary reports for supervisors or managers, highlighting trends and suggesting improvements.Adhere to health and safety protocols, including proper hygiene, sanitation, and infection control measures.Maintain a clean and organized workspace, including the pharmacy or medical counter area.Collaborate effectively with pharmacists, pharmacy technicians, and other healthcare professionals to ensure coordinated patient care.Qualifications :
MCA certificate; additional training in pharmacy or healthcare is a plus.Strong customer service and interpersonal skills.Attention to detail and accuracy in prescription processing and inventory management.Knowledge of medical terminology, prescription medications, and over-the-counter products.Familiarity with pharmacy software and point-of-sale systems.Excellent communication skills and ability to explain medication instructions clearly to patients.Ability to work in a fast-paced environment and handle multiple tasks efficiently.Basic math skills for cash handling and calculating dosages.Salary :
We offer an above average salary package commensurate with qualifications and experienceHow to Apply :
Interested candidates are invited to submit their updated CV, a cover letter, and any relevant certifications to [email protected] Please mention "Medical Counter Assistant” in the subject line of the email. We appreciate all applications; however, only shortlisted candidates will be contacted for further assessment. Applications will be reviewed on a rolling basis.
Join our team and make a significant impact on healthcare delivery in Ghana by leveraging your expertise and passion for patient care. Together, we can transform lives and create a healthier future.
Location : Accra.
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