Client Care Officer

JOB DESCRIPTION

• Handling customer inquiries, both telephonically and by email
• Managing large amounts of inbound and outbound calls in a timely manner
• Identifying customers’ needs, clarify information, research every issue and provide solutions
• Seizing opportunities to upsell products when they arise
• Building sustainable relationships and engage customers by taking the extra mile
• Keeping records of all conversations in the call center database in a comprehensible way
• Frequently attend educational seminars to improve knowledge and performance level
• Meeting personal / team qualitative and quantitative targets
• Processing orders, forms, applications, and requests
• Communicating and coordinating with colleagues as necessary