Customer Service Administrator
uniYAT Practcial I.T.
Admin & Office
Accra & Tema Region Full Time
Education GHS 1,800 - 2,100
1 week ago
Job Summary
A Reputable ICT / Telecommunications Company seeks the services of Customer Service Manager.
- Minimum Qualification : Diploma
- Experience Level : Entry level
- Experience Length : 2 years
Job Description / Requirements
Job Description
Provide regular updates to clients on the progress of customer service projects and campaigns that directly affect each clientDevelop open and effective channels of communication with each client that can be employed by other departments as wellCoordinate internal projects and determine the best utilization of resources to increase customer satisfactionEncourage revenue growth by inspiring clients to purchase accessories and additional servicesBecome the reliable point of contact for each customer that is required to establish a strong business relationshipAnswering calls, taking messages and handling correspondenceMaintaining diaries and arranging appointmentsTyping, preparing and collating reportsFilingOrganizing and servicing meetings (producing agendas and taking minutes)Managing databasesPrioritising workloadsImplementing new procedures and administrative systemsLiaising with relevant organizations and clientsCoordinating mail shots and similar publicity tasksLogging or processing bills or expensesManaging reception and meeting and greeting clientsRecruiting, training and supervising junior staffQualification and Requirements
A minimum of an HND is requiredAt least 1-3 years work experienceImportant Safety Tips
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