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Customer Service Administrator

Customer Service Administrator

JobbermanTema, GH
30+ days ago
Salary
GHS 1,800.00–GHS 2,100.00 monthly
Job type
  • Full-time
Job description

Customer Service Administrator

uniYAT Practcial I.T.

Admin & Office

Accra & Tema Region Full Time

Education GHS 1,800 - 2,100

1 week ago

Job Summary

A Reputable ICT / Telecommunications Company seeks the services of Customer Service Manager.

  • Minimum Qualification : Diploma
  • Experience Level : Entry level
  • Experience Length : 2 years

Job Description / Requirements

Job Description

  • Provide regular updates to clients on the progress of customer service projects and campaigns that directly affect each client
  • Develop open and effective channels of communication with each client that can be employed by other departments as well
  • Coordinate internal projects and determine the best utilization of resources to increase customer satisfaction
  • Encourage revenue growth by inspiring clients to purchase accessories and additional services
  • Become the reliable point of contact for each customer that is required to establish a strong business relationship
  • Answering calls, taking messages and handling correspondence
  • Maintaining diaries and arranging appointments
  • Typing, preparing and collating reports
  • Filing
  • Organizing and servicing meetings (producing agendas and taking minutes)
  • Managing databases
  • Prioritising workloads
  • Implementing new procedures and administrative systems
  • Liaising with relevant organizations and clients
  • Coordinating mail shots and similar publicity tasks
  • Logging or processing bills or expenses
  • Managing reception and meeting and greeting clients
  • Recruiting, training and supervising junior staff
  • Qualification and Requirements

  • A minimum of an HND is required
  • At least 1-3 years work experience
  • Important Safety Tips

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