Remote Documentation Specialist and Technical Writer
Anonymous Employer
Consulting & Strategy
Accra & Tema Region Part Time
IT & Telecoms GHS 1,200 - 1,500
1 month ago
Job Summary
Remote Documentation Specialist and Technical WriterCompany Overview : We are a leading tech solutions company committed to delivering innovative solutions that empower our customers and enhance their experiences. We take pride in our talented and diverse team, dedicated to driving excellence and fostering a culture of collaboration and creativity
- Minimum Qualification : MBA / MSc
- Experience Level : Entry level
- Experience Length : 1 year
Job Description / Requirements
Responsibilities :
Documentation Creation : Create and maintain a wide range of technical documentation, including but not limited to user manuals, API guides, technical specifications, FAQs, and knowledge base articles.Document Review and Editing : Review existing technical documents for accuracy, consistency, and relevance. Edit and update content as needed to reflect the latest product features and improvements.Content Management : Organize, maintain, and update the documentation library, ensuring version control and accessibility for internal teams and external users.Collaborate with Cross-functional Teams : Work closely with product managers, engineers, support teams, and other stakeholders to gather information and clarify technical details to produce effective documentation.User-Centric Approach : Champion a user-focused approach to documentation, tailoring content to different audiences and providing clear instructions to facilitate seamless product adoption and understanding.Document Formatting and Design : Ensure documentation is visually appealing and easy to navigate, using appropriate formatting, graphics, screenshots, and other multimedia elements.Compliance and Standards : Ensure all documentation complies with industry standards, best practices, and legal requirements.Feedback and Revision : Solicit feedback from users, support teams, and stakeholders to improve documentation quality and usability, and incorporate revisions accordingly.Training and Support : Develop and conduct training sessions for internal teams, empowering them to effectively use and reference the documentationContinuous Improvement : Proactively seek feedback from users and internal teams to identify areas for improvement and update documentation accordingly to enhance the user experience.Requirements :
Proven Experience : Minimum of 1 years of experience as a Technical Writer or Documentation Specialist, preferably in a technology-focused environment.Technical Acumen : Solid understanding of software and technology concepts with the ability to grasp complex technical information and translate it into clear and concise documentation.Exceptional Writing Skills : Strong writing, editing, and proofreading abilities with excellent command over grammar, punctuation, and style.Detail-Oriented : Meticulous attention to detail to ensure accuracy and consistency in all documentation.Collaboration and Communication : Effective interpersonal skills with the ability to collaborate with cross-functional teams and communicate technical information clearly.Tool Proficiency : Experience with documentation tools such as [e.g., Microsoft Word, Confluence, Adobe FrameMaker, Markdown, etc.] and version control systems.Adaptability : Ability to work in a fast-paced environment, manage multiple projects simultaneously, and adapt quickly to changing priorities.Portfolio : A portfolio of previous work or writing samples demonstrating technical writing skills and expertise is highly desirable.Bachelor's Degree : A degree in Technical Communication, English, Computer Science, or a related field is preferred but not mandatory.Practical's :
Must have access to high speed internet access for video conferencing and remote work.Must have a quite dedicated workspace away from external noise [e.g., streetcar noise and other distractions].NB : Join our innovative team and play a key role in shaping the way our users interact with our cutting-edge products. If you are a talented Technical Writer with a passion for producing high-quality documentation, we'd love to hear from you!
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