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Account Manager, Fintech

Account Manager, Fintech

OptasiaAccra, Greater Accra Region, GH
30+ days ago
Job type
  • Quick Apply
Job description

Optasia is a fully-integrated B2B2X financial technology platform covering scoring, financial decisioning, disbursement & collection. We provide a versatile AI Platform powering financial inclusion, delivering responsible financing decision-making and driving a superior business model & strong customer experience with presence in 30 Countries anchored by 7 Regional Offices.

We are seeking for enthusiastic professionals, with energy, who are results driven and have can-do attitude, who want to be part of a team of likeminded individuals who are delivering solutions in an innovative and exciting environment. As an Account Manager , you will represent Optasia’s full range of products and services, identifying cross-selling opportunities and ensuring delivery of our customer promise.

What you will do

  • Build and maintain productive, long-term relationships with stakeholders within customer organizations.
  • Monitor market trends and competitors to identify opportunities and optimize service performance.
  • Continuously assess, clarify, and validate customer needs, including roadmaps, and project requirements.
  • Provide regular reporting on product trends, opportunities, project progress, and potential risks to the customer.
  • Proactively lead strategic account planning processes to develop mutual performance objectives and financial targets.
  • Drive solution-oriented initiatives that address customer challenges and deliver measurable results.
  • Achieve assigned service performance targets, including SLA compliance and financial goals.
  • Collaborate with internal teams to meet account performance objectives and exceed customer expectations, including support for timely payments collection, reconciliation processes and project delivery escalations.
  • Maintain high levels of customer satisfaction through exceptional service delivery.

What you will bring

  • Minimum 5 years of proven experience in B2B Account Management, preferably within the Telecom or Fintech industry.
  • Minimum 3 years experience in Telecoms industry
  • Strong understanding of the cultural, political, and regulatory landscape in the assigned market(s).
  • Bachelor’s degree
  • Will be considered as plus

  • Demonstrated track record of managing Telecom and / or Value-Added Services (VAS) solutions.
  • Why you should apply

    What we offer :

    Competitive remuneration package

    Extra day off on your birthday

    Performance-based bonus scheme

    All the tech gear you need to work smart

    Optasia’s Perks :

    Be a part of a multicultural working environment

    Meet a very unique and promising business and industry

    Gain insights for tomorrow market’s foreground

    Optasia’s Values 🌟

    1 Drive to Thrive : Fully dedicated to evolving. We welcome all challenges and learning opportunities.

    2 Customer-First Mindset : We go above and beyond to meet our partners’ and clients’ expectations.

    3 Bridge the Gap : Knowledge is shared, information is exchanged and every opinion counts.

    4 Go-Getter Spirit : We are results oriented. We identify any shortcomings that hold us back and step up to do what’s needed.

    5 Together we will do it : We are committed to supporting one another and to understanding and respecting different perspectives, as we aim to reach our common goals.

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    Manager • Accra, Greater Accra Region, GH