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Customer Service Associate- Appolonia City

Customer Service Associate- Appolonia City

Tatu CityAccra, Greater Accra Region, GH
30+ days ago
Job type
  • Quick Apply
Job description

Rendeavour is an urban land developer with a total land bank in excess of 12,000 ha across Nigeria, Kenya, Ghana, Zambia and the DRC. Rendeavour is developing city-scale mixed-use sites.

Appolonia, a partnership between Rendeavour, Africa’s leading urban land developer and local communities, is a fully master-planned, mixed-use and mixed-income urban development in the Greater Accra Metropolitan.

Appolonia aims to strengthen its core team by hiring a talented, experienced Customer Service Associate to support Utilities, CM & DCC.

  • Acting as the key communication interface between the Appolonia City DCC, City Management, Utilities and the various internal and external DCC clients.
  • Tracking Appolonia City DCC, City Management and Utilities customer experiences across online and offline channels, devices and touchpoints.
  • Identifying customer needs and taking proactive steps to maintain positive experiences.
  • Responding to customer queries promptly and effectively, via phone and email in line with Rendeavour and DCC, City Management, Utilities’ response timelines.
  • Analyzing customer feedback on service ranges as well as preparing reports.
  • Documenting DCC, City Management, Utilities processes, logging technical issues, and customer compliments and complaints.
  • Support in developing DCC, City Management, Utilities programs to train customers on Appolonia City processes.
  • Evaluation of the workstreams systems, and processes and recommending enhancements.
  • Attend appropriate site meetings and resident involvement meetings.

Requirements

  • Bachelor’s degree preferably with at least 3 years’ customer service experience in Construction Management, Power, Water or Telkom services.
  • Well-developed communication, customer support and analytical skills.
  • High customer and service orientation.
  • Experienced in document control, filing and clerical skills.
  • Exceptional problem-solving and interpersonal skills and a client-centred approach.
  • Great organizational, reporting and time management abilities.
  • Extensive experience in gathering and interpreting customer experience information.
  • Excellent Communication skills and professionalism.
  • Proficiency in Microsoft Office Suite, including Outlook, MS Projects and other organizational tools.
  • Excellent multitasking while maintaining utmost accuracy.
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    Customer Service • Accra, Greater Accra Region, GH