Job descriptionA degree / Higher diploma in Insurance, or any other relevant field plus a professional qualification in InsuranceProfessional certificate is highly preferredProven experience as a Claims Officer (Minimum of three years’ experience in claims management.)Background in claims service : industry knowledge is a plus.Competence in English both orally and written is a pre-requisite.Extensive experience with legal documents used in the insurance industryExperience with claims management.Good communication and negotiation skillsWillingness to travel.Proficient in MS office.Develop and implement policies and procedures for investigating, evaluating risk and settlement of claims.Propose improvement in the underwriting guidelines based on claims and other experiences.Provide technical support to the underwriting and accounts departments in all phases of claims handling.Maintain records and provide file and data management of losses reported and claims paid.Put in place a system for managing individual and portfolio exposures.Measure financial impact of claims and recommend appropriate actions to avoid, retain or transfer the risk.Conduct periodic assessment of underwritten risks.Undertake baseline analysis of risk exposure and insurance coverage.Design and maintain loss reports and monitor claim trends.Organize the filing for overdue and claims.