Sales Executive

Under the general direction of the Customer Service Executive, you will act as the main point of contact in all matters relating Appolonia Connect - Telecom client concerns and needs.

· Serve as the lead point of contact for all Telecom customer account management matters

• Develop new business with existing clients and/or identify areas of improvement to meet sales quotas

• Take ownership of customer issues and follow problems through to resolution in accordance with the customer service charter.

• Continuously improve customer service experience, create engaged customers and facilitate organic growth for the Telecom customer base over time.

• Liaise with the technical team to undertake new connections and re-connections to Appolonia Connect Telecom fibre

• Support all regulatory activities that are necessary to operate and maintain the Telecom Business

• Work closely with the Utilities Manager to implement and manage the Telecom Billing and Revenue Management System to ensure profitability.

• Provide accurate, insightful and timely reports, memos and presentations as requested by the management

• Establish and maintain effective working relationships with staff, other departments, regulatory agencies, consultants and customers. Responds to requests for information and meets commitments with reasonable time.

• Creativity by being able to compose creative ways to increase brand awareness and build brilliant relationships with the clients.

• Monitor all communication channels to ensure proper follow up is done to resolve inquiries promptly

• Develop a keen understanding of telecom objectives, audiences, and competitive landscape, to ensure sales success.

• Conform with and abide by all written and non-written regulations, policies, work procedures and instructions; ensure conformance and conforms to all safety rules and ensures use of all appropriate safety equipment.

• Perform other duties as assigned

Requirements

Hard skills and experience:

1.Degree in Business Administration, Sales, Marketing or relevant field

2. Proven work experience as an Account Manager, Sales Officer or equivalent

3. Solid experience with CRM software

Soft skills:

1. Mature, pragmatic and flexible.

2. Team player but comfortable working autonomously.

3. Strong written and verbal communication skills.

4. Rigorous and organised approach.

5. Good attention to detail.

6. Hands-on, ready to roll up the sleeves.

7. Ability to multi-task, establish priorities, and maintain organisation in a rapidly changing environment.

Personal characteristics:

1. High energy.

2. Result-oriented.

3. Strong work ethic.