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Bilingual Call Center Specialist
JobbermanAccra, GH30+ days ago
Job descriptionAnswering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services. Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued. Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed. Building lasting relationships with clients and other call center team members based on trust and reliability. Utilizing software, databases, scripts, and tools appropriately. Understanding and striving to meet or exceed call center metrics while providing excellent consistent customer service. Have the necessary internal discipline Able to use MS Office and computers, able to use CRM search screens Must be bilingual (English & French) Must have at least 2 years of experience in similar field Strong communication skills and good diction University degree is preferable Do not make any payment without confirming with the Jobberman Customer Support Team.
Bilingual Call Center Specialist
Jobberman Third Party
Customer Service & Support
Accra & Tema Region Full Time
Banking, Finance & Insurance ₵ Confidential
2 months ago
Job Summary
We are looking for a call center specialist who will work on-site for a company in the Banking and Finance industry.
- Minimum Qualification : Degree
- Experience Level : Entry level
- Experience Length : 2 years
Job Description / Requirements
Responsibilities :
General Qualifications :
Location : Accra
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Bilingual Specialist • Accra, GH
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