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Bilingual Call Center Specialist

JobbermanAccra, GH

30+ days ago

Job description

Jobberman Third Party

Customer Service & Support

Accra & Tema Region Full Time

Banking, Finance & Insurance ₵ Confidential

2 months ago

Job Summary

We are looking for a call center specialist who will work on-site for a company in the Banking and Finance industry.

Job Description / Requirements

Responsibilities :

Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services.

Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.

Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed.

Building lasting relationships with clients and other call center team members based on trust and reliability.

Utilizing software, databases, scripts, and tools appropriately.

Understanding and striving to meet or exceed call center metrics while providing excellent consistent customer service.

General Qualifications :

Have the necessary internal discipline

Able to use MS Office and computers, able to use CRM search screens

Must be bilingual (English & French)

Must have at least 2 years of experience in similar field

Strong communication skills and good diction

University degree is preferable

Location : Accra

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Bilingual Specialist • Accra, GH