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Service Contract Lead - Anglophone, West Africa

Service Contract Lead - Anglophone, West Africa

EpirocObuasi, Ashanti Region, GH, AN10071
30+ days ago
Job description

Are you a highly skilled and experienced professional passionate about ensuring top-tier equipment availability and reliability in the mining machinery sector? Join our team as a Service Contract Lead for Anglophone, West Africa, and play a crucial role in maximizing component life, upholding safety, and driving business growth.

Your Impact

Lead the management of surface and underground mining customer relationships, focusing on equipment availability and reliability. You'll implement efficient planning and systems management to extend component life through condition monitoring and industry best practices. A strong commitment to safety and environmental culture is paramount, along with developing the business through Rig-Scan assessments in the region.

  • Key Contribution

Develop and maintain customer-focused technical support to ensure high satisfaction.

  • Cultivate a broad and robust customer base.
  • Drive technical competence and machine performance by delivering value-added services.
  • Contribute to parts and service business development through Rig-Scan assessments.
  • Implement safety campaigns, service news, and product upgrades.
  • Provide / 7 product support for surface and underground equipment.
  • Coordinate with product companies on improvements and technical service bulletins.
  • Collaborate with the Training Lead to develop internal and external training.
  • Support the Sales Team in underground business tendering.
  • Skills and Experience You Bring

    • Extensive experience in underground mining equipment maintenance and operations (electrical, hydraulics, mechanical, electronics, and RCS).

  • Trade-qualified in mechanicals with expertise in electrical fault finding and maintenance.
  • Mandatory experience with RCS systems, automation, and technology.
  • Strong knowledge of Epiroc products for underground, surface mining, and geological drilling.
  • Proficiency in Epiroc business practices / systems and online tools.
  • Analytical prowess to interpret maintenance data, identify trends, and evaluate machine reliability.
  • Proven ability to interpret technical drawings and schematics.
  • Expertise in root cause analysis (applied failure analysis) and oil sampling techniques.
  • Demonstrated knowledge of statistical, probability methods, and engineering concepts.
  • Excellent problem-solving, negotiation, and communication skills (French and English).
  • Solid ability to plan and organize service technician crews safely.
  • A firm commitment to continuous improvement and a focus on minimizing downtime.
  • Your Impactful Behaviors

    • Adaptable and effective under pressure.

  • Skilled at building and maintaining influential relationships.
  • Effective in cross-functional team collaboration.
  • Demonstrated strategic planning and project management capabilities.
  • Excellent time management and organizational skills.
  • A results-driven achiever with exemplary planning.
  • Strong leadership skills to motivate and manage teams.

    • Why Join Us?

    This role offers significant career progression within our Parts and Service Department department, with pathways to positions such as Service Operation Manager, Technical Manager, and Business Development Manager.

    Ready to lead and innovate in the mining service sector? Apply today!

    It all starts with people. The world needs metals and minerals for the energy transition and our cities and infrastructure must be developed to serve a growing population. To succeed, we need to speed up the shift towards more sustainable mining and construction industries. We at Epiroc accelerate this transformation, together with customers and business partners in more than countries, by developing and providing innovative and safe equipment, digital solutions, and aftermarket support.

    All new thinkers are welcome. We are looking for those who want to develop, grow, and dare to think new. In Epiroc we attract, develop, and retain diverse talent valuing authenticity and unique perspectives, driving our spirit of innovation. We foster an inclusive culture where diversity isn't just a goal but a part of our values and way of working. This is how we do business for a sustainable future.

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    Contract West Africa • Obuasi, Ashanti Region, GH, AN10071