Customer Service Advisor

Description

The Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services.

Essential Functions / Core Responsibilities

Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’)

Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer

Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer

Greet customers in a courteous, friendly, and professional manner using agreed upon procedures

Maintain basic knowledge of client products and / or services

Prepare complete and accurate work including appropriately notating accounts as required

Participate in activities designed to improve customer satisfaction and business performance

Offer additional products and / or services

Track, document and retrieve information in call tracking database

Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff

Candidate Profile

Education :

High school diploma or higher; 3–6 months of relevant experience preferred.

Language Skills :

Strong verbal and written communication skills in English (minimum B2 level).

Technical Skills :

Proficient in navigating computer systems and common PC applications.

Soft Skills :

Courteous with a strong customer service mindset.

Reliable with a keen eye for detail.

Demonstrates patience and professionalism in customer interactions.

Strong ability to multitask and adapt quickly to changing priorities.

Tolerance for repetitive tasks in a high-volume environment.

Ability to work independently as well as collaboratively within a team

Availability :

Willingness to work on a rotational schedule, including evenings, weekends, and holidays.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.

Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.

Location :

GHA Accra - No 18, Castle road North Ridge

Language Requirements :

Time Type :

Full time2025-04-30