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Customer Success Associate (National Service Personnel)

Customer Success Associate (National Service Personnel)

Renmo Homes LimitedAdenta Municipality, Greater Accra Region, Ghana
16 days ago
Job description

Job Description

  • Support the team in managing day-to-day customer interactions, queries, and follow-ups
  • Assist in onboarding new customers by explaining Renmo's services and guiding them through requirements
  • Track and update customer status and documentation in our CRM systems
  • Help resolve basic customer concerns and escalate complex issues promptly
  • Contribute to improving the customer journey through feedback collection and analysis
  • Assist in preparing reports, summaries, and insights from customer engagements
  • Help coordinate WhatsApp community engagement and social follow-ups
  • Perform any additional administrative or support duties as assigned

Qualifications

  • A recent graduate eligible for national service
  • Strong written and verbal communication skills
  • High attention to detail and a proactive attitude
  • Customer-focused, empathetic, and willing to learn
  • Comfortable with digital tools and platforms (e.g., WhatsApp, Google Workspace, CRMs)
  • Strong work ethic, integrity, and willingness to take initiative

    • Team player with a growth mindset

    Additional Information

    Why You’ll Love It Here (Seriously!) :

  • Impactful Work : Your daily duties will have a meaningful impact on real people, providing financial inclusiveness to millions of Africans. With your help, we aim to improve livelihoods through flexible payments for rent, home essentials, and so much more!
  • Competitive salary and performance-based incentives.
  • Growth Opportunities : As we grow, so will you! RenMo’s fast-paced and challenging environment offers excellent opportunities for professional development and rewards.
  • Exciting Role : We’re growing quickly, and this is a role with great room for growth and impact.
  • If you are driven by innovation, can see the bigger picture, and have a passion for excellence, then join the team of dedicated Renmonites solving one of the biggest challenges in Africa.
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    National Service Personnel • Adenta Municipality, Greater Accra Region, Ghana