Must be able to communicate in an efficient yet friendly manner with customers, as well as the broader accounts receivable team / stakeholders while reporting to the Head department
- Create procedures and policies that ensure timely payments while maintaining a high level of customer retention
- Reconcile complex accounts that have been escalated from the account receivable team
- Monitor debtor balances to ensure a reduction in debtors aging
- Ensure credit and collection policies and procedures are followed within the team
- Liaise with customers, as well as internal personnel including the sales team