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Client Relationship Officer - Greater Accra

Client Relationship Officer - Greater Accra

Innovate Solution Ghana LtdKokomlemle
23 days ago
Job description
  • Identify and acquire new clients to expand regional market presence, Training and development
  • Develop and execute strategic sales plans to achieve revenue targets.
  • Proactively upsell and cross-sell services to existing clients to maximize revenue
  • Serve as the main point of contact for assigned clients, ensuring satisfaction and service excellence.
  • Conduct market research to identify potential clients and business opportunities.
  • Implement strategies to prevent client churn and reengage dormant clients.
  • Ensure timely resolution of client issues and concerns to maintain high satisfaction levels
  • Maintain accurate records of sales activities, client interactions, and revenue performance.
  • Bachelor’s degree in business administration, Marketing, or a related field.
  • Minimum of 2 years of experience in client relations, sales, or business development, preferably in a B2B environment.
  • Proven track record of meeting or exceeding sales targets.
  • Strong interpersonal, communication and negotiation skills.
  • Proficiency in CRM applications and customer support tools.
  • Ability to work independently, manage multiple accounts, and thrive in a fast-paced environment.
  • Results-oriented with a strong focus on client satisfaction and revenue generation.
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