Digital Operations Manager

Job Description

This is a remote position.

More than just a job, we offer an opportunity to grow. Come and be part of our growing team!"

Leading by #PuttingPeopleFirst, Phoenix Support Services is the in-house support center of Advanced Digital Media Services, a full-service digital marketing company in Florida and Colorado, United States. Located in the Philippines, we engage and delight our customers through years of industry expertise.

We're seeking a highly organized and detail-oriented Remote Digital Operations Manager   to join our growing team. In this unique role, you'll play a vital role in building and customizing websites, managing plugins, and handling website migrations and launches. But that's not all! You'll also provide critical support to the CEO, acting as a trusted point of contact and assisting with a variety of tasks.

Key Responsibilities :

Operational Strategy : Develop and implement operational strategies to improve the delivery of digital marketing services, increase efficiency, and enhance client satisfaction.

Team Management : Supervise and lead a team of digital marketing professionals, including project managers, campaign specialists, and analysts. Provide guidance, support, and training to ensure the team's success.

Process Optimization : Continuously assess and refine operational processes to maximize productivity and quality. Identify areas for improvement and implement changes as necessary.

Client Relations : Collaborate with the client services team to understand client requirements, expectations, and feedback. Ensure client satisfaction by delivering high-quality services.

Resource Allocation : Manage resource allocation, including staffing and budgeting, to meet project demands and deadlines effectively.

Quality Assurance : Oversee quality control processes to maintain high standards of work. Develop and enforce quality assurance protocols and best practices.

Performance Metrics : Define and track key performance indicators (KPIs) to measure the effectiveness of operations and make data-driven decisions.

Vendor Management : Collaborate with external vendors and partners as needed to support digital marketing campaigns.

Technology Integration : Stay updated on industry trends and emerging technologies to recommend and implement tools and software that can improve operational efficiency.

Reporting : Generate regular reports on operational performance, project status, and key metrics to provide insights and transparency to leadership and clients.

Requirements

Bachelor's degree in marketing, business, or a related field (Master's preferred).

Proven experience 5+ years in digital marketing services, with a focus on operations management.

Strong understanding of digital marketing strategies, tools, and technologies.

Excellent project management and organizational skills.

Proficiency in data analysis and reporting.

Exceptional leadership and team management abilities.

Effective communication and interpersonal skills.

Problem-solving and decision-making capabilities.

Ability to work in a fast-paced, dynamic environment.

Benefits

What Makes Support Phoenix Services Great

We are not here today without our exceptional employees. Phoenix Support Services encourages career development by providing employees free access to various training courses, which help them level up professionally and as individuals. Our employees work in a remote work setup with flexible working hours, annual performance appraisals, birthday cakes, anniversary bonuses, and many others.

Serving A Mission Greater Than Us

Like many successful companies, we at Phoenix Support Services believe in giving back to the community. The organization started when the CEO met her wife, who graduated from the Sisters of Mary School, and if it weren't for her attending the school, they would not have met.

The Sisters of Mary take on a yearly mission to help those in need—traveling far and wide, they seek out the most disadvantaged children and use interviews and testing to determine who would benefit from access to their educational programs. The children reside on campus the entire school year while being provided a high-quality education and vocational courses that will serve as a bridge of opportunity to the children in need. No one at the Sisters of Mary School earns a salary. The work is all done voluntarily by the nuns. That is why we are helping them maintain their selfless act through donations from the company's earnings.

To learn more about what we do and how to donate, please follow the below links :

https : / / phoenixsupportservices.net

https : / / www.facebook.com / phoenixsupportservicesinc

https : / / advdms.com / give-back /

Requirements

Job Role : Digital Operations Manager Job Type : Management The Digital Operations Manager is responsible for the efficient and effective execution of digital marketing services. This role involves coordinating, managing, and optimizing various operational processes to ensure the highest level of service delivery to our clients. The Digital Operations Manager will work closely with cross-functional teams to streamline operations, enhance productivity, and drive the overall success of our digital marketing campaigns. Key Responsibilities : Operational Strategy : Develop and implement operational strategies to improve the delivery of digital marketing services, increase efficiency, and enhance client satisfaction. Team Management : Supervise and lead a team of digital marketing professionals, including project managers, campaign specialists, and analysts. Provide guidance, support, and training to ensure the team's success. Process Optimization : Continuously assess and refine operational processes to maximize productivity and quality. Identify areas for improvement and implement changes as necessary. Client Relations : Collaborate with the client services team to understand client requirements, expectations, and feedback. Ensure client satisfaction by delivering high-quality services. Resource Allocation : Manage resource allocation, including staffing and budgeting, to meet project demands and deadlines effectively. Quality Assurance : Oversee quality control processes to maintain high standards of work. Develop and enforce quality assurance protocols and best practices. Performance Metrics : Define and track key performance indicators (KPIs) to measure the effectiveness of operations and make data-driven decisions. Vendor Management : Collaborate with external vendors and partners as needed to support digital marketing campaigns. Technology Integration : Stay updated on industry trends and emerging technologies to recommend and implement tools and software that can improve operational efficiency. Reporting : Generate regular reports on operational performance, project status, and key metrics to provide insights and transparency to leadership and clients. Qualifications : Bachelor's degree in marketing, business, or a related field (Master's preferred). Proven experience 5+ years in digital marketing services, with a focus on operations management. Strong understanding of digital marketing strategies, tools, and technologies. Excellent project management and organizational skills. Proficiency in data analysis and reporting. Exceptional leadership and team management abilities. Effective communication and interpersonal skills. Problem-solving and decision-making capabilities. Ability to work in a fast-paced, dynamic environment.